Your privacy matters when you use Netafri travel and visa services.

1. Overview

Netafri.com, also referred to as Africa Digital Network, provides online travel-related services including visa support, safari booking, car rental assistance, airport pickup, SIM card and pocket WiFi assistance, invitation letter support, travel security coordination and destination information.

By using this website, submitting a form, contacting support, requesting a service or communicating with Netafri, you agree that your information may be handled as described in this Privacy Policy.

2. Information We Collect

Depending on the service you request, we may collect the following categories of information:

We only request information that is reasonably necessary to respond to your inquiry, process your service request, provide customer support or improve website performance.

3. How We Use Your Information

Netafri may use personal information for the following purposes:

• To respond to inquiries submitted through our contact forms, email, telephone or social media channels.
• To process travel, visa, safari, car rental, invitation letter, airport pickup or other service requests.
• To provide customer support, status updates, service confirmations and important travel-related notices.
• To improve website content, user experience, service quality, security and operational performance.
• To comply with legal obligations, fraud prevention requirements and lawful requests from competent authorities.

4. Travel, Visa and Application Documents

Some services may require users to provide travel or identity-related information. This may include passport details, visa application information, invitation letter information, booking references or other supporting documents.

These documents are used only for the purpose of assisting with the service requested. Users should ensure that all information submitted is accurate, complete and lawfully provided.

Netafri does not guarantee visa approval, immigration decisions, airline acceptance or entry into any country. Final decisions are made by the relevant government authority, embassy, consulate, immigration office, airline or service provider.

5. Payments and Transaction Information

When payment is required for a service, payment information may be processed by third-party payment providers. Netafri may receive limited transaction details such as payment confirmation, transaction status, amount, currency and billing reference.

We do not recommend storing full card numbers, CVV codes or sensitive payment credentials directly on the website unless handled through a secure and compliant payment provider.

6. Cookies and Website Analytics

Netafri.com may use cookies, local storage and analytics tools to improve website functionality, remember user preferences, understand traffic patterns, measure page performance and improve content.

Types of cookies we may use

• Essential cookies: required for core website functionality and security.
• Analytics cookies: help us understand how visitors use the website.
• Preference cookies: remember choices such as cookie notices or display preferences.
• Marketing or social cookies: may support social links, embedded content or promotional measurement.

You can manage or block cookies through your browser settings. Blocking certain cookies may affect some website features.

7. When We Share Information

Netafri may share limited information with trusted service partners only when needed to deliver a requested service. These may include travel operators, transport providers, hotel partners, visa-support partners, payment processors, technology providers or customer-support tools.

We may also share information when required to:

• Comply with applicable laws, legal process or lawful government requests.
• Protect the rights, safety and security of Netafri, our customers or the public.
• Investigate misuse, fraud, unauthorized access or service abuse.

8. Data Security and Retention

Netafri takes reasonable administrative, technical and organizational steps to protect information from unauthorized access, misuse, loss, alteration or disclosure.

Personal information is retained only for as long as necessary to provide the requested service, respond to inquiries, meet legal obligations, resolve disputes, maintain business records and protect legitimate interests.

No online system is completely secure. Users should avoid sending unnecessary sensitive information and should contact Netafri immediately if they believe their information has been submitted incorrectly or compromised.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, update, delete, restrict or object to certain uses of your personal information.

You may contact Netafri to request:

• A copy of personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of information no longer needed, where legally possible.
• Withdrawal of consent for optional communications.
• Clarification about how your information is used or shared.

10. Third-Party Links

Netafri.com may link to third-party websites, government portals, payment providers, social media pages, hotel platforms, travel resources and other external services. We are not responsible for the privacy practices, content or security of third-party websites.

Users should review the privacy policy of any external website before submitting personal information.

11. Children’s Privacy

Netafri services are intended for adults or users acting with appropriate legal consent. If information about a minor is submitted for travel purposes, it should only be provided by a parent, guardian or authorized representative.

12. Changes to This Privacy Policy

Netafri may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements or business operations. Updated versions will be posted on this page with a revised update date.

13. Contact Netafri

For privacy questions, correction requests, data-access requests or service-related concerns, contact Netafri using the details below.