Terms and Conditions of netafri.com


netafri.com by right

  • Terms and Service
  • Date of Last Revision: January 8th, 2021

Introduction

Welcome to the www.netafri.com website ("Website", "website", "Site" or "site"). This website, its pages, the content, services, and infrastructure are owned, operated, and provided by right ("Netafri", "Us", "us, "We" or "we"), or other parties. The website and its content are provided for your personal, non-commercial use only, subject to the terms of use as set out below. These Terms of Use (this "Agreement") set forth the terms and conditions governing your use of this website. “User” or “you” or “your” or “their” means the individual visiting this Website “User Area” means the secure online system managed by www.netafri.com which allows user to enter and update their personal information and access our service from any computer with internet access. “www.netafri.com” or “we” or “our” means right or any of our subsidiary companies. “Service” means the visa, Travel Service, Business Service or Any service provided by right. A detailed description of what is included in your service can be found at www.netafri.com “Terms” mean these terms and conditions. “Website” means www.netafri.com

Modifications to this Agreement

We may make changes to this Agreement from time to time at our sole discretion. As soon as this page is updated the changes become effective. Please review this Agreement periodically. Your continued use of our website following the change of this Agreement will constitute your acceptance of any such changes.

Privacy

We describe our current practices related to personally identifiable and other information collected through our website in our Privacy Policy and that we may update our policies and practices from time to time at our sole discretion. You acknowledge having read and agreed to this privacy policy.

Use of Content and Information (disclaimer)

A variety of information, advice, recommendations, letters, messages, comments, posts, text, graphics, software, music, sound, photographs, videos, data and other materials ("Content" or "content") is available on the website. Some of the content is provided by us or our suppliers and other content is provided by persons who use our websites ("User", "user", "Users" or "users"), such as User opinions and views provided via reviews, posts to chat rooms, blogs or message boards. While we strive to keep the content on our website accurate, complete, and up to date- we cannot guarantee and are not responsible for the accuracy, completeness, or timeliness of any content, whether provided by us, our suppliers, or by our users. Any opinions, advice, statements or other information expressed or made available by users or other third parties are those of the respective user or third party and not of us. We don't have any obligation to prescreen, edit, or remove any content provided by users that are posted on or available through our website. Notwithstanding the foregoing, we will have the right (but not the obligation), at our sole discretion and for any reason, to prescreen, edit, refuse to accept, remove or move any such content.

User-Generated Content

User-generated content ("User Content" or "user content") is information provided by our users with an intent to be published on our website (e.g. writing a review or post on our boards). You, as our user, are responsible for all user content that you submit, post, or otherwise make available to or through our website. We don't claim ownership of user content, but by submitting, posting or otherwise making available to or through our website, you automatically grant us the right to use your user content in any way we desire. This includes the non-exclusive, perpetual, transferable, irrevocable right, with the right of sublicensing and without any royalty or compensation in return, to use, reproduce, adjust, translate, distribute, publish, create derivate works, to disclose and duplicate the content in all now known media en future media. You agree we can decide if and how your user content is credited and you also agree the user content provided may be indexed by search engines such as Google. You also grant us, and any third party appointed by us, the right to take (legal) actions as it deems necessary for the protection of the (copy)rights of your user content, including, but not by way of limitation, to take (legal) action in the name and on behalf of you. You agree not to submit, post, or otherwise make available to or through our website any personally identifiable information about other people and/or abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated user content or any other material. You represent and warrant to us that such user content is not confidential and that you have all necessary permission to submit, post and otherwise make available such user content. You agree not to submit, post, or otherwise make available to or through our website any commercial, advertising, promotional, or spam-like user content or any other material. You also agree not to submit, post or otherwise make available to or through our website any user content that may violate any laws be it of your country, the Netherlands, any other country or international law. Violating any of these conditions may lead to you being immediately and permanently banned- with notification to your Internet Service Provider if deemed required by us, and we could decide to take other legal action. You agree that we have the right to remove, edit, move, or close your account and/or any user content at any time should we see fit.

Ownership and Intellectual Property Rights

This website is owned by right. All rights and interest in the content available via the website, the website's look and feel, the designs, trademarks, service marks and trade names displayed on the website and the website URL are the property of right or its licensors and are protected by copyrights, trademarks, patents or other proprietary rights and laws. You may not use any content available via the website in any manner or for any purpose without the prior written permission of us or, if applicable, our licensors. All rights not expressly granted in this Agreement are expressly reserved to Africa Tour Visa and its licensors.

Copyright

All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of right. or its content suppliers and is protected by international copyright and trademark laws. The compilation of all content on this Website is the exclusive property of right. and protected by the laws which apply in the countries we operate in and international copyright laws. All software used on this Website is the property of right or its software suppliers and is protected by local and international copyright laws.

Your Contact with Advertisers or Other Third Parties

Your dealings with advertisers or other third parties found on or accessible through our website are solely between you and the third party. These dealings include, but are not limited to, your participation in promotions, the payment for and delivery of items such as safari tours if any, and any terms, conditions, warranties, or representations associated with such dealings. Your access and use of such sites, including the content, items, or services on those sites, is solely at your own risk. We do not make any representations or warranties with respect to any content or privacy practices, or otherwise with respect to such third parties or any items or services that may be obtained from such third parties, and you agree that we will have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party or as a result of the presence of such third parties on our website

Children Under the Age of 13

Our website is directed to adults and is not intended for children under the age of 13. Creating an account on our website, including but not limited to an account for our message boards, submitting a user review, other user content, or enquiring about a safari tour is not allowed for children under the age of 13. If we learn that such actions were taken by a child under the age of 13, we will delete that account, any user content posted on our website as quickly as possible. If you believe an account was created by a child under the age of 13, please contact us by sending an email to support@netafri.com.

Disclaimer of warranties

The Website is provided on an ¨as is¨ and ¨as available¨basis. right expressly disclaims all warranties of any kind, whether express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose and non-infringement. right does not make any warranty that the website will meet all your requirements, or that access to the website will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected, right makes no warranties as to the results that may be obtained from the use of the website or as to the accuracy, quality, or reliability of any information obtained through the website.

Limitations of liability

right and its affiliates assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the content available via the website. You must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. You specifically acknowledge that right is not liable for the defamatory, offensive, or illegal conduct of users or third parties. Additionally, in no event will right or its affiliates be liable for any special, indirect, incidental, punitive, or consequential damages, including, without limitation, any loss of use, loss of profits, loss of data, cost of procurement of substitute products or service, or any other such damages, howsoever caused, and on any theory of liability, whether for breach of contract, tort(including negligence and strict liability), or otherwise resulting from a, The use of, or the inability to use the website,b, the cost of procurement of substitute service, items, or websites,c, unauthorized access to or alteration of your transmissions or data,d, the statements or conducts of any third party on the website, or e, any other matter relating to the website. these limitations will apply whether or not right has been advised of the possibility of such damage or notwithstanding any failure of essential purpose of any limited remedy.

Indemnification

You agree to indemnify and hold harmless right, its directors, officers, employees, owners, agents, and affiliates, from and against any and all liability, damages, losses, claims, expenses of any kind (including, without limitation, reasonable attorneys' fees) directly or indirectly related to (1) your breach of the Agreement; or (2) the user content you submit, post, or transmit through the website.

Access and Use of the Service and Information Provided by the User:

right grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express wrote consent of right. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express wrote consent of right. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.netafri.com without express written consent. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent of any unauthorized use terminates the permission or license granted by right. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of our Website so long as the link does not portray right. its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any right logo or other proprietary graphic or trademark as part of the link without express written permission.

Modifications and Suspensionto Service:

right reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that right will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Mobile Services:

The Service includes certain services that are available via a mobile device (collectively, the “Mobile Services”). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding right and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your right account information to ensure that your messages are not sent to the person that acquires your old number.

User Age Services:

The User or the User’s representative must be 18 years of age or older to order Products through the Website. By placing an Order the User or the User’s representative acknowledges that he or she is 18 years of age or older. If you are under 13 years of age, you are not authorized to use the Service, with or without registering. In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian.

Communications:

When you visit www.netafri.com or send e-mails to us, you consent to communicate with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing. We will communicate with you by e-mail. If you do not respond to any communication related to the provision of the service within two (2) working days, we will prepare the service based on the information previously provided by you. right reserves the right not to respond to any query which is not sent through the user Area. You can elect to discontinue all future correspondence from www.netafri.com at any time by selecting the ‘Remove Your Details’ link in the user Area of our Website. right will not be responsible for any loss of data or immigration advice resulting from the user selecting to unsubscribe their details.

Information Provided by the User

right will use and rely on information provided by the user in the provision of the service. right, will not independently verify or assume responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the user must be correct, including date of birth, passport details and names, etc. If the information provided by the user is not correct, the service may not be accurate. The passport should be valid for, at least, 6 months after the entry of the user into the country and if this is not possible the visa will not be valid assuming the right is not liable and the user is assuming the loss of the product purchase. If order is placed for a non-valid passport, as the Visa is linked to it, the Visa will not be valid. Any advice provided to you should not be used by any third party as each case varies depending on the particular circumstances of the applicant and the applicants family. Such action will result in an immediate breach of our Copyright terms as set out above.

Provision of Service

Upon registering your interest, you are able to purchase a service offered by us. Upon payment, our goal is to make sure service delivered to you within the time frame provided for in the service description. However, in certain cases, this may take longer, depending on the complexity of the user´s Profile. Once the service has been prepared, the user will be notified and the service will be shiped or emailed to the home address or account nominated by the user in the registration process. The service to be provided to the user may vary from time to time. The service also takes into account current and publicly available immigration legislation and policies right cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the service is provided or which may occur after the service has been provided to the user. The user is encouraged to seek additional guidance from one of our Migration Consultants and/or make independent inquiries before relying on the information provided as part of the service. Once service has been provided and the user received an approved travel document, the refund is no longer possible.

Conditions of Use

User Conduct:

You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials (“content”) that you upload, post, publish or display (hereinafter, “upload”) or email or otherwise use via the Service. You agree not to (a) use the Service in any unlawful manner (including without limitation in violation of any data, privacy or export control laws) or in any manner that interferes with or disrupts the integrity or performance of the Service or its components, or (b) modify, adapt or hack the Service to, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks.

When we send you your Service (visa, Sincard, Safari package or other details) for any Country or services, it is important that you immediately verify that all the document information is correct and that your passport is valid for 6 months from the start of your trip. The travel document is sent by email and is also accessible in your personal area. right is not responsible for clients who fail to receive the email due to spam or incorrect spelling of the email address.

Fees:

To the extent the Service or any portion thereof is made available for any fee, you may be required to provide right information regarding your credit card or other payment instrument. You represent and warrant to right that such information is true and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. If you dispute any charges you must let right know within sixty (60) days after the date that right charges you. We reserve the right to change our prices. right may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must be received by right thirty (30) days after the mailing date of the invoice, or the Services may be terminated. Unpaid invoices are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. You shall be responsible for all taxes associated with the Services other than European Union. taxes based on right net income.

Payment Processors

right uses third-party payment platforms such as Ingenico, Paypal, and Stripe. We do not store credit card data. All transaction information passed between right and the previous payment platforms is encrypted using SSL certificates. No cardholder information is ever passed unencrypted. You can be completely assured that nothing we pass to these payment processor servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.


Travel Authorization or Visa Service

Upon completing the Visa application form provided on www.netafri.com, your request for Visa will be submitted. The system used for issuing an Visa via this Website interfaces with and checks data from processing country immigration systems. Your Visa grant is subject to approval from the processing country Government you chose to visit. In the majority of instances, your Visa will be processed and granted within minutes. However, if any details have been entered incorrectly or are incomplete, your application may be delayed.

Depending on the nationality of the applicant, for receiving a granted or Visa will be totally mandatory to provide required data. In the case, we will need to get from you in the form, or in a later email.

Prior to making payment for the Visa, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for the non-refundable service charge. If you find out later that you have made a mistake, you can either make a new application or incur another service charge or submit a new visa application yourself.

Please do not arrange any travel to your destination until you have received an email notification that your eTa or Visa request has been approved by the


Visa Application Through Government Websites.

The applicants can choose to apply directly to the Government official site, by go through the country immigration website


Additional Info Required

In all cases that our team believes additional info is required for the successful processing of your order, we will send you an email asking for this info.

We will keep your order open and waiting for your info, but if this info is not been provided in 3 weeks we will have to close the order and unfortunately, no cancellation or refund will be possible.

In some instances, an Visa or eTA applicant may receive a ‘request’ message from the netafri.com. In this instance, you will be contacted by e-mail and will be required to provide additional information in order to proceed with your application. Please note that if any request for further details is made by netafri.com, your visa or eTA application will not be processed until the requested information is received.

Professional Conduct

All our senior Migration Consultants are registered with the relevant regulatory body which authorizes them to provide immigration and visa advice in their respective country of specialization.

Processing Time

right makes its best efforts to meet the delivery times but right does not guarantee any delivery times. right will not be responsible in any respect or for any amount for delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including Government website delays our outages). right is not responsible for the actions or inaction of the Government of any country officials and personnel. right is not and shall not be responsible for the actions and inactions of the Government of any Country. Processing time for tourist visas, passport renewals and photo services, is quoted by us as approximations based on our experience with relevant Governments. right is not and shall not be responsible for processing times. Visa requirement for any Country regarding the Visa is established by the Government of any Country and is subject to change without notice. While right strives to provide complete and current information, we cannot guarantee that the information supplied is the most complete and current. right is not and shall not be responsible for such information. When you use our printed photo pickup service, right uses third party stores for photo printing and processing right is not responsible for the actions or inactions of any such third party stores.

.
Communications:

When you visit www.netafri.com or send e-mails to us, you consent to communicate with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing. We will communicate with you by e-mail. If you do not respond to any communication related to the provision of the service within two (2) working days, we will prepare the service based on the information previously provided by you. right reserves the right not to respond to any query which is not sent through the user Area. You can elect to discontinue all future correspondence from www.netafri.com at any time by selecting the ‘Remove Your Details’ link in the user Area of our Website. right will not be responsible for any loss of data or immigration advice resulting from the user selecting to unsubscribe their details.

Refund and Cancellation Policy

After you have sent us all required documents or 2 hours after you submitted your application(with or without sending the required documents), whichever comes first, we will not accept any refund or cancellation request. In the case the visa is rejected, service fee will be full refund. In case we accept your refund request, we charge 5% of the total fee for the refund cost. After our eVisa Service Team has got application ID confirmation by the visa processing country Government for your order, you can not request for cancellation anymore. Once the eVisa has been sent to your email address, we will be unable to reimburse you the visa fee. It is imperative that you supply with the correct information required for your requested visa at the time of your intended departure. Our eVisa Service Team can not be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you check your visa information with your passport and personal information prior to departure. The refund amount would be worked out on the basis of the cancellation policy as described above and the money would be refunded to the person who made the payment to us. Please note that the process may take 15 – 20 days due to banking procedures. If the refund was made to the Credit /Debit Card account to the Bank account, the bank charges would be debited from the refund amount.


For Car Renting

The car rental service of netafri.com are operated by right, which is a limited company registered in Barcelona (Number: B67354290), whose registered address is at Av Catalunya Cerdanyola del valles 08290,. These terms & conditions, together with our privacy notice and cookie statement, constitute our agreement with you, for the services we provide in arranging for the supply of car hire. For the avoidance of doubt, ‘you’ refers to the main driver, the person paying for the rental and/or the person making the booking. Please note, although ‘you’ may refer to more than one person, we contract with all parties, but we will only be able to speak to the main driver in respect of a confirmed booking. Together, these are referred to as ‘our terms’. These terms shall apply to all contracts for the provision of our services to the exclusion of all other terms & conditions. No conduct by us shall be deemed to constitute acceptance of any other terms. Acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of these terms. We may change the terms from time to time and you are advised to check the website to consider any changes to the terms which apply to you. Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. Individual restrictions may also apply to your car hire. You will be provided with a car by us either directly or as agent. The capacity in which we act depends on our relationship with the car hire company. These terms apply to any booking that you make with us on or through this website, so you should make sure that you are aware of their contents. Both our terms and those of the car hire companies we work with contain some exclusions and limitations of liability. Your booking on this website is conditional on you accepting our terms. If you do not agree with any part of them, you must not proceed with your booking. By confirming that you wish to book a car through this website you,, indicate that you have read and understood and accept our terms. If there is any part that you do not fully understand, or if you have a query about the car hire or any other product, please Contact us.

Confirming your booking and taking payment

In most cases, we will confirm your booking immediately using the email address provided when the booking is made. Sometimes, we need to wait for the car hire company to confirm that a car is available. We will tell you straight away if this happens, and temporarily block the money on your payment card. As soon as they confirm your car, we will let you know, and take the money from your card. Until your car is confirmed, you can ‘void’ the payment at any time. Just simply send us an email with your Order ID we will be process your refund immediately. When you book a car or other product on our site, we will email you to confirm its availability within 48 hours of booking (or, if earlier, at least 24 hours before your pick-up time). We will then send you a booking confirmation. You will not have a contract until we have confirmed your booking and taken the payment. We will send all correspondence to the address provided when making the booking. For the avoidance of doubt, nothing in these terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.

Cancellations, No Shows & Amendments

In most circumstances the cancellation policy below will apply to your booking; however you should check the car hire company’s terms and conditions in case a more restrictive policy applies.

Cancellation of Fully Prepaid Bookings

  • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded.
  • If you cancel within the 48 hour period before pick-up, the money you’ve paid will be refunded, minus the cost of 3 days rental:
  • if you had booked the car for less than 3 days, there won’t be any additional charge, but you won’t receive any refund
  • If you fail to turn up at the agreed time and date, and/or to provide all the necessary documentation, and/or to provide a credit card in the name of the main driver with enough available funds on it for the car’s deposit, the car hire company may refuse you the car. If that happens:
  • if you call us from the counter, the money you’ve paid will be refunded, minus the cost of a 3 days rental
  • if you do not call us from the counter, you’ll receive no refund.

Cancellation of Deposit Bookings

  • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded, minus the deposit.
  • If you cancel less than 48 hours in advance, but before your rental is due to start, the money you’ve paid will be refunded, minus either the deposit or the cost of 3 days rental, whichever is greater.
  • If you had booked the car for less than 3 days, there won't be any additional charge, but you won't receive any refund.

No-Show

A ‘No-show’ is when you:

  • If you cancel 48 hours or more before your rental is due to start, the money you’ve paid will be refunded, minus the deposit.
  • wish to cancel but don’t tell us before your rental is due to start, or
  • fail to pick the car up at the arranged time and date, or
  • fail to provide the documentation that’s required to pick the car up, or
  • fail to provide a credit card in the main driver’s name with enough available funds on it for the car’s deposit.
  • In all instances of a ‘No-show’, you’ll receive no refund of the money you’ve paid.

The car hire company reserves the right to refuse the car to any customer who fails to arrive on time with all necessary documentation and a credit card in the main driver’s name with enough available funds for the car’s deposit. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund.

Provision of Cars

Car hire companies reserve the right to refuse a car to any person who is considered unfit to drive or does not meet eligibility requirements. We will not be liable for the completion of travel arrangements, nor for any refund, compensation or any other costs you may have to pay in such a case.

Complaints

If you are dissatisfied with your rental, please report this to us as soon as feasible, but at least within 3 months of dropping the car off, by contacting our Customer Service Team. It is difficult for us to assess any claim regarding your rental if this action is not taken at the time of drop off. Although when you rent a car, you enter a contractual relationship with the car hire company, whenever there’s a problem, we will try to help by contacting the car hire company on your behalf. This procedure will help you find an appropriate ADR provider. Please note that as we aim to resolve disputes internally, we are not obliged to submit to an ADR procedure operated by any independent ADR provider.

Terms of Your Contract with us

However you choose to book, it is important to understand how and when a contract is formed. The technical steps required for a contract to be formed are as follows. When we quote prices over the telephone or place our services on our website, we are inviting you to make an offer for their purchase. You do not make this offer until you do so verbally or by clicking ‘Book Now’ on our ‘Payment Details’ page. You will have made us an offer to purchase the services once you have either done so verbally or clicked ‘Book Now’. We will have accepted this offer once we have both received the necessary payment and made your voucher / eVoucher available to you. Where the arrangement with the car hire company is for us to act as an agent, acceptance of your offer is by us as agent on behalf of the car hire company. We are responsible for losses you directly suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by both you and us at the time our agreement is formed. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us; nor are we liable for, without limitations, loss of profits, loss of opportunity, loss of goodwill or consequential losses, damages or costs. We shall not be liable ourselves or vicariously through the car hire companies for either any failure to perform or any delay in performing any of our obligations under or pursuant to this booking, voucher / eVoucher, rental or terms & conditions, if and in so far as performance is delayed, hindered or prevented by force majeure, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force majeure persists for more than 14 consecutive days, we may terminate and withdraw this booking by giving 14 days’ notice to your original billing address and refunding all amounts paid prior to the force majeure event. We have the right to cancel a booking upon limited or immediate notice in certain circumstances, such as the insolvency of a car hire company. In all circumstances we will use our reasonable endeavours to arrange for the supply of an alternative car, but at periods of high demand it may not be possible. Where a customer has made a fully pre-paid booking and we notify the customer up to 48 hours before pick-up, the customer will receive a return of all monies already paid. In the unlikely circumstance we provide a fully pre-paid customer with notice of cancellation within 48 hours of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement. Where a customer has made a deposit booking and we notify the customer up to 7 days before pick-up, the customer will receive a return of all monies already paid. Where we provide a deposit customer with notice of cancellation within 7 days of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement.

The Safari Booking service of netafri.com are operated by right, which is a limited company registered in Barcelona (Number: B67354290), whose registered address is at Av Catalunya Cerdanyola del valles 08290,. These terms & conditions, together with our privacy notice and cookie statement, constitute our agreement with you, for the services we provide in arranging for the supply of Safari Booking. include various of tour packages for Safari tours, which was provided by our trusted safari agencies, right right do not provide the safari service directly, but we provide the most package with good quality and price in the market. Once the clients choose the preferred package, they can easily submit the payment online, through our platform, then based on the package, the chosen agency will be organized the trip and provided the complete tour service. the clients only need to pay once through us, and netafri will handle the rest of the plans. For that netafri will be the center planform for all safari bookings. The payment of the Safari Tour Package is in two steps, Firstly once you selected the package you wanted, you must make an online payment of 50$ so called reservation deposit, this fees are include in the total package fees,which will deduct from the total cost in the end of the payment, the main package fees will be made by bank transfer once all process is done and confirmed. but please keep in mind the 50$ services deposit will not be refundable if the client decide to stop or cancel the reservation later on. But if due to some conditions such as natural disaster or conditions such as travel banned ..etc, we can keep this service deposit for future use, which means it will be going as a credit for next booking. So please consider and double check before you make any reservation, as from the moment you submit and make reservation, your booking process will start immediately, our agents will be working on time schedule and travel map plans, which this will cost time and resource to work on, so that is also why the deposit will not be refundable. Once our agents confirm your travel plans, and you accepted it, the remain which total amount of the package fees must be paid within 3 business days, if not we will consider automatically cancellation. If there will be a delay, please contact us by email with earlier notice. Once you make the final payment of your package, please keep record of the payment details, for future communication. Netafri also provide related service with your travel, include Africa Visa service, Hotel and ticket reservation, but this will have additional service fees.

Children under the age of 13

Our website is directed to adults and is not intended for children under the age of 13. Creating an account on our website, including but not limited to an account for our message boards, submitting a user review, other user content, or enquiring about a safari tour is not allowed for children under the age of 13. If we learn that such actions were taken by a child under the age of 13, we will delete that account, any user content posted on our website as quickly as possible. If you believe an account was created by a child under the age of 13, please contact us by sending an email to support@netafri.com.

Cancellation and Refund

  • More than 60 days before your tour - 10% penalty
  • Between 60 and 30 days earlier - 20% penalty
  • Between 29 to 15 days notice - 50% penalty
  • Between 14 to 7 days notice - 75 % penalty
  • Less than one-week notice - 100% penalty

Personeel Guide

Security Guide in some countries. for this type of the services, we still run it as others, we will try to make it most online as possible, right now we have in right, this is a special service, which also can be done online, the client can choose the packages as we provided, and make the payment online through a credit card, or bank transfer is they insist.then up the arrival, the guides will be picking them up from the airport, or follow up their stay in the specific date they chose or the time they prefer.this will be flexible depends on the clients, in this case, the clients do not need to make any payment in cash once arrival in the destination country, so we prefer all payment online to avoid misunderstanding or problems during stays.


Other Services

right provides lots of information regarding food, culture, travel advice in Africa, these are the service netafri provide without additional charges, this is an information service to our clients to ensure their travel is safe and happy, and we are providing the 24/7 customer service regarding this service, our clients can write or call us for related questions any time of the day. We provide the most reliable information based on the research data from multiple sites and reviews.


Shipping

right uses DHL or FedEx for all its shipping needs unless instructed otherwise. right uses standard envelopes and other standard packing materials provided by DHL, FedEx or another shipping company as instructed by a client. Sometimes documents get damaged or lost during shipping. right is not responsible for any damage or loss that occurs while the product is in client's possession or in transit. right strongly encourages its clients to use shipping services that provide real time tracking of packages in transit. right is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any and all packages. right cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims


Shipping: Document Safety.

right employs best practices to maintain the safety of all client documents in its custody or control. right uses FedEx for all its shipping needs unless instructed otherwise. right uses standard envelopes and other standard packing materials provided by DHL, FedEx or another shipping company as instructed by a client. Sometimes documents get damaged or lost during shipping. right is not responsible for any damage or loss that occurs while the product is in client's possession. right strongly encourages its clients to use shipping services that provide real time tracking of packages in transit. right is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any and all packages; provided, however, subject to the below, right shall nevertheless cover up to $500 of any fees a client incurs in securing a replacement passport provided the client followed right recommended shipping instructions and such client’s passport was lost regardless. right cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims. Further, subject to the below, if any client passport is lost by reason of right errors in preparing shipping labels or otherwise in coordinating shipping, right shall fully reimburse the client all fees such client incurs in securing a replacement passport. All fee requests for replacement passport reimbursement must be substantiated with documentary evidence; and right total reimbursement shall not exceed the fees paid by such Client to right for the service giving rise to the lost passport. right takes document safety seriously and, consequently, lost documents are an extremely rare occurrence.


Intellectual Property Rights

  • Service Content, Software and Trademarks:

    You acknowledge and agree that the Service may contain content or features (“Service Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. Except as expressly authorized by right, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Service Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Service. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping, or similar data gathering or extraction methods. If you are blocked by right from accessing the Service (including by blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Service or the Service Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Service or distributed in connection therewith are the property of right, our affiliates and our partners (the “Software”). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by right. The netafri.com and right name and logos are trademarks and service marks of right (collectively the “right Trademarks”). Other company, product, and service names and logos used and displayed via the Service may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to right. Nothing in this Terms of Service or the Service should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of right Trademarks displayed on the Service, without our prior written permission in each instance. All goodwill generated from the use of netafri.com and right Trademarks will inure to our exclusive benefit.


  • Third Party Material:

    Under no circumstances will right be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that right does not pre-screen content, but that right and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, right and its designees will have the right to remove any content that violates these Terms of Service or is deemed by right, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.


  • User Content Transmitted Through the Service:

    With respect to the content or other materials you upload through the Service or share with other users or recipients, including reviews, comments and other content (collectively, “User Content”), you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein. By uploading any User Content you hereby grant and will grant right and its affiliated companies a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the Service or the promotion, advertising or marketing thereof, in any form, medium or technology now known or later developed.
    You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the Service (“Submissions”), provided by you to right are non-confidential and right will be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
    You acknowledge and agree that right may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms of Service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of right, its users and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.


  • Third Party Websites

    The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. right has no control over such sites and resources and right is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that right will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Service are between you and the third party, and you agree that right is not liable for any loss or claim that you may have against any such third party.


    Social Networking Services

    You may enable or log in to the Service via various online third party services, such as social media and social networking services like Facebook or Twitter (“Social Networking Services”). By logging in or directly integrating these Social Networking Services into the Service, we make your online experiences richer and more personalized. To take advantage of this feature and capabilities, we may ask you to authenticate, register for or log into Social Networking Services on the websites of their respective providers. As part of such integration, the Social Networking Services will provide us with access to certain information that you have provided to such Social Networking Services, and we will use, store and disclose such information in accordance with our Privacy Policy. For more information about the implications of activating these Social Networking Services and right’s use, storage and disclosure of information related to you and your use of such services within right (including your friend lists and the like), please see our Privacy Policy at netafri.com/netafri-privacy-police/. However, please remember that the manner in which Social Networking Services use, store and disclose your information is governed solely by the policies of such third parties, and right shall have no liability or responsibility for the privacy practices or other actions of any third party site or service that may be enabled within the Service.

    In addition, right is not responsible for the accuracy, availability or reliability of any information, content, goods, data, opinions, advice or statements made available in connection with Social Networking Services. As such, right is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Social Networking Services. right enables these features merely as a convenience and the integration or inclusion of such features does not imply an endorsement or recommendation.


    Indemnity and Release

    You agree to release, indemnify and hold right and its affiliates and their officers, employees, directors and agent harmless from any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service or your violation of any rights of another.


    Arbitration

    At right’s or your election, all disputes, claims, or controversies arising out of or relating to the Terms of Service or the Service that are not resolved by mutual agreement may be resolved by binding arbitration to be conducted before JAMS , or its successor. Unless otherwise agreed by the parties, arbitration will be held in Delaware before a single arbitrator mutually agreed upon by the parties, or if the parties cannot mutually agree, a single arbitrator appointed by JAMS, and will be conducted in accordance with the rules and regulations promulgated by JAMS unless specifically modified in the Terms of Service. The arbitration must commence within forty-five (45) days of the date on which a written demand for arbitration is filed by either party. The arbitrator’s decision and award will be made and delivered within sixty (60) days of the conclusion of the arbitration and within six (6) months of the selection of the arbitrator. The arbitrator will not have the power to award damages in excess of the limitation on actual compensatory, direct damages set forth in the Terms of Service and may not multiply actual damages or award punitive damages or any other damages that are specifically excluded under the Terms of Service, and each party hereby irrevocably waives any claim to such damages. The arbitrator may, in his or her discretion, assess costs and expenses (including the reasonable legal fees and expenses of the prevailing part) against any party to a proceeding. Any party refusing to comply with an order of the arbitrators will be liable for costs and expenses, including attorneys’ fees, incurred by the other party in enforcing the award. Notwithstanding the foregoing, in the case of temporary or preliminary injunctive relief, any party may proceed in court without prior arbitration for the purpose of avoiding immediate and irreparable harm. The provisions of this arbitration section will be enforceable in any court of competent jurisdiction.

    Notwithstanding the provisions of the introductory section above, if right changes this ‘Arbitration’ section after the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service ), you may reject any such change by sending us written notice within 30 days of the date such change became effective, as indicated in the “Date of Last Revision” date above or in the date of right’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any dispute between you and right in accordance with the provisions of this section as of the date you first accepted these Terms of Service (or accepted any subsequent changes to these Terms of Service).


    Termination

    You agree that right, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including, without limitation, for lack of use or if right believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Service. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. right may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that right may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that right will not be liable to you or any third party for any termination of your access to the Service.


    General

    These Terms of Service constitute the entire agreement between you and right and govern your use of the Service, superseding any prior agreements between you and right with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use affiliate or third party services, third party content or third party software. These Terms of Service will be governed by the laws of the State of Delaware without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, as set forth above, you and right agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Newark, Delaware. The failure of right to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign this Terms of Service without the prior written consent of right, but right may assign or transfer this Terms of Service, in whole or in part, without restriction. The section titles in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Service.


    Your Privacy

    At right, we respect the privacy of our users. For details please see our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined therein.


    Change of Ownership

    If we are in the process of selling our company, our website, or substantial parts of our business, you agree we may disclose and/or transfer your personally identifiable information as well as other information to the (potential) new owner so they can better value our business and, if sold, continue to operate the service this website provides. This will also be the case if the new owner is a non-EU company, organization, or individual.

    You also agree that in the case the ownership of our company or website changes the rights, obligations, and restrictions, as set forth in this agreement, you have towards us will be transferred to the new owner without notice to you and you accept the new owner as your new counter-party in this Agreement.


    Termination of this Agreement

    Either party may terminate the Agreement for any or no cause, at any time, by notice, which shall be effective immediately or as specified in the notice. After termination, you shall no longer access our website. The provisions of this Agreement which by their intent or meaning intended to survive such termination shall continue to apply indefinitely


    Severability of Agreement

    If any provision of the Agreement is found by a court or other binding authority to be invalid, you agree that every attempt shall be made to give effect to the parties' intentions as reflected in that provision, and the remaining provisions contained in the Agreement shall continue in full force and effect.


    Applicable law

    This Agreement and the resolution of any dispute related to this Agreement or the website shall be governed by and construed in accordance with the laws of the Netherlands without giving effect to any principles of conflicts of law. Any legal action or proceeding between Netafri and you related to the Agreement shall be brought exclusively in a court of competent jurisdiction sitting in Barcelona, Catalunia, Spain, Europe and you agree to submit to the personal and exclusive jurisdiction of such courts.


    Complaints Regarding Content

    For making complaints regarding copyright infringement of our content or regarding our content in general, please send an email to support@netafri.com


    Contact

    Netafri belong to right is a private limited liability company, incorporated under the laws of Spain and has its offices at AV Catalunya 58B 3.2 Barcelona, pain. If you have any suggestions or remarks about this Agreement, please contact us by email: support@netafri.com


Stay safe!